India’s largest retail brokerage, Zerodha, experienced technical difficulties on Wednesday morning that prevented price updates from displaying on its mobile app, affecting users during early trading hours on September 3.
The company acknowledged the issue at 9:50 am on the social media platform X, stating that some users faced problems with price updates while confirming that order placement remained functional. Zerodha advised affected customers to temporarily access its Kite web platform through mobile browsers as a workaround.
Issue fixed within minutes
The technical glitch was resolved within minutes, with Zerodha posting an update at 9.51 am, confirming the fix. Despite the brief disruption, the brokerage emphasised that trading operations were not impacted as orders could still be placed normally.
Users flooded social media with complaints about the malfunction, with some expressing frustration over their inability to monitor positions in real time. One trader posted concerns about potential losses due to the inability to square off positions during the disruption.
The incident occurs amid heightened regulatory scrutiny of broker technology systems. In December 2024, the Securities and Exchange Board of India proposed stronger oversight mechanisms for broker system audits to reduce such disruptions.
Zerodha’s scale
Zerodha, founded by Nithin Kamath and Nikhil Kamath, serves over 1.6 crore clients and handles more than 15% of India’s retail trading volumes. The company reported revenue of ₹8,320 crore and profits of ₹4,700 crore in FY2023-24.