Many government pensioners now use the digital life certificate, or Jeevan Pramaan, to finish their yearly verification without visiting a bank or pension office. With the November 30 deadline approaching, some still receive messages saying their certificate has been rejected.
This leads to confusion and, in some cases, delays in pension payments. Here is a simple look at why this happens and what pensioners can do.
It is created using the pensioner’s Aadhaar number and a biometric check, either through a fingerprint or an iris scan. Once the certificate is generated, it is automatically sent to the bank, post office, or treasury that manages the monthly pension.
Pensioners can also check their status on the Jeevan Pramaan website by entering their Pramaan ID.
Rejections usually happen when the details entered during the process do not match the records held by the authorities. This could be something as simple as a spelling mistake in the pensioner’s name or an incorrect date of birth.
At times, the pensioner may have typed the wrong PPO number or bank details, which leads to an error at the backend.
Another common reason is poor biometric capture. Many older pensioners struggle with faint or unclear fingerprints, which can cause the system to fail the verification. Sometimes, issues with the Aadhaar authentication server or weak internet connectivity during the scan also lead to a failed submission.
If the certificate has been rejected, the first step is to contact the bank or pension office handling the pension. They can check the exact reason in their system and guide the pensioner accordingly. In most cases, the solution is simply to generate a new digital life certificate with the correct details.
Pensioners should make sure their Aadhaar information matches the records exactly. If fingerprints are weak, using an iris scanner often gives better results. A fresh certificate usually resolves the issue quite quickly, provided the information is accurate.
It is also important to remember that not everyone can submit a digital life certificate. Pensioners who have remarried or taken up re-employment must still visit their pension office and provide a physical life certificate.
A little care while entering details and ensuring a clear biometric scan can help pensioners avoid rejection and keep their pension flowing without disruption.