(MSIL) on Friday said it has added 502 new service touchpoints in financial year (FY) 2025-26, marking the highest-ever network expansion in a single financial year by the company.
With this, MSIL’s total after-sales service network has reached to 5,926 touchpoints, covering 3,000 cities and towns in India, the company said adding that it aims to reach up 8,000 touchpoints by FY2030–31.
The newly added service touchpoints comprise a mix of formats including Arena and Nexa workshops, Maruti Suzuki Sales and Service Points (MSSSP), Service-on-Wheels and Bodyshop-on-wheels, it said.
“For a car customer, nothing gives more comfort than knowing that they can easily find a service touchpoint and spare parts whenever and wherever they need them. As our customers are spread across the nation and their requirements continue to evolve, we are continuously innovating and expanding our service touchpoints,” Hisashi Takeuchi, Managing Director and Chief Executive Officer, MSIL, said.
Maruti Suzuki inaugurated its first service workshop in 1983 and reached 1,000 service touchpoints by 1997, in about 14 years. In May 2024, the company announced the opening of its 5,000th service touchpoint. Over the last five financial years, MSIL, along with its network partners, has significantly accelerated network expansion efforts, adding almost 2,000 service touchpoints.
“Whether customers want to visit a workshop, opt for doorstep service, get their vehicle serviced at locations they frequently visit, or require service support during a road trip, a Maruti Suzuki service touchpoint is always within reach,” Takeuchi added.