Urban Company widened consolidated loss to ₹161.16 crore in the March quarter largely due to focus on scaling up its new service InstaHelp. The home-services company had posted a loss of ₹2.84 crore in the year ago period. Consolidated revenue from operations grew by about 43 per cent to ₹426 crore.
“InstaHelp, our high-frequency housekeeping service, is scaling quickly and remains our most aggressive investment. Q4 Adjusted EBITDA loss was Rs (119) crore, reflecting two-sided subsidies to densify the network, supply onboarding, and marketing for new trials. Losses will stay elevated in coming quarters as we invest to cement leadership,” Urban Company, Founder and CEO, Abhiraj Singh Bhal, said in the shareholders letter.
He added that InstaHelp ended the quarter with around 2.7 million orders with March alone crossing 11 lakh orders and net transaction value (NTV) of ₹40 crore from near-zero at the start of FY26. “Adjusted EBITDA loss per order also increased from ₹381 to ₹447, up about 17 per cent QoQ,” he added.
Bahl said that the company expects “InstaHelp burn to remain elevated over the next few quarters” as its prioritises densification, broader micro-market coverage, and accelerated partner onboarding.
“We are targeting consolidated adjusted EBITDA break-even by third quarter of FY28, and ₹1,000 crore by FY31. InstaHelp can become a large, strategically important vertical, and we are deliberately investing ahead of the curve to capture that opportunity,” Bhal said.
The company has announced winding up of its Saudi Arabia arm but the process has been delayed due to ongoing West Asia conflict .“We wish to inform that the process has been delayed beyond the originally anticipated timeline owing to prevailing geopolitical factors and related administrative complexities. The winding up/ dissolution process is expected to be completed within the next 5-6 months,” the filing said.
Full-year results
For the year ended March 31, 2026, Urban Company posted a loss of around ₹235 crore compared to a profit of ₹239.76 crore a year ago. Revenue from operations grew by about 36 per cent to ₹1,555.54 crore.
“FY26 was a pivotal year for Urban Company. NTV (Excluding KSA) grew 33 per cent year-on-year; net revenue (excluding Saudi Arabia) grew 41 per cent. Both metrics accelerated for the second consecutive year. In the 4th quarter alone, consolidated NTV grew by 42 per cent YoY, highest over the last 15 quarters. Adjusted EBITDA (excluding InstaHelp) grew nearly ninefold, from Rs 12 crore to Rs 106 crore,” Bhal said.