SBI boosts AI-powered banking with new digital journeys for retail, corporate customers

New Delhi: unveiled a suite of AI-powered digital innovations to strengthen retail and business banking to mark its 71st foundation day, reaffirming its commitment to delivering intelligent and future-ready banking experiences for over 53 crore customers.

The announcements span SBI’s platform, introducing new customer journeys, AI-driven capabilities and industry-first features that simplify banking, empower businesses and promote financial and sustainability wellness, the bank said in a statement.

For retail customers, (SBI) has expanded YONO with new digital journeys designed to make banking more intuitive and comprehensive, it added.

New customers can now open a Savings Account, along with a demat and trading account with SBICAP Securities Ltd through a single 3-in-1 digital onboarding process.

Eligible customers can also seamlessly convert their savings account into a Corporate Salary Account or upgrade an existing salary account online, eliminating the need to visit a branch, it said.

The bank has also introduced an industry-first sustainability journey on YONO, enabling customers to track the carbon emissions saved through digital banking transactions and monitor a monthly green score, it pointed out.

Strengthening its leadership in business banking, it said, SBI has significantly expanded eTrade on YONO Business by integrating its complete Trade Finance suite into the mobile platform.

The bank also introduced YONO Ji, an Agentic AI-powered virtual assistant available 24×7 across YONO Business web and mobile platforms, to provide instant guidance on products, platform features and service-related queries, enabling faster and more personalised customer assistance, it said.

“As we celebrate 71 years of serving the nation, our focus remains on building a technology-driven and customer-centric bank…today’s launches reflect our commitment to harnessing Artificial Intelligence, digital innovation and data-driven insights to make banking simpler, smarter and more accessible,” SBI Chairman CS Setty said.

From financial wellness and sustainable living to AI-powered business banking and mobile trade finance, we are creating integrated digital ecosystems that support India’s growth journey towards Viksit Bharat 2047, he said.

There are more than 10 crore registered YONO users, out of 53 crore customers.