In a major organisational overhaul, US-based real estate tech company Opendoor has announced plans to wind down its India operations, affecting nearly 250 of its India-based workforce as the company shifts operational roles back to the US and accelerates its AI-driven transformation.
CEO Kaz Nejatian revealed in a Wednesday post on X that the company is shutting down its India operations, sharing a letter addressed to employees outlining the decision.
“Our customers are in America, and that’s where our operational work belongs,” he said in the post.
In the letter, he said the decision marks the final phase of a restructuring effort that began several months ago with the launch of “Opendoor 2.0,” the company’s new operating model focused on automation, unified systems, and smaller customer-facing teams.
Opendoor’s India employees handled operational workflows supporting the company’s home-buying and selling platform. Over recent months, some of those functions had already been relocated to the US. The latest move will result in the closure of most remaining India-based operations.
The company said the restructuring is driven by a belief that customer operations are most effective when performed close to customers.
As Opendoor has consolidated previously fragmented systems and deployed AI-powered tools, the need for large offshore teams managing manual processes has diminished.
According to the CEO, Opendoor’s future operating model will focus on simplifying workflows by reducing tools, steps, and workarounds and eliminating layers of manual processes built around disconnected software solutions.
The company expects the new structure to significantly reduce headcount while increasing productivity and employee ownership.
Employees affected by the shutdown will receive severance packages, career transition assistance, and outplacement services. A small number of staff members will remain temporarily to support the migration of key business functions during the transition period.
The move comes amid a broader trend in the technology industry, where advances in AI and workflow automation are prompting companies to reevaluate large operational teams traditionally based in lower-cost markets.